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Category: Teaching Resources & Education|
The author of the book: Georgia J. Kosmoski
Edition: SAGE Publications Inc
Date of issue: 12 May 2005
Format files: Epub, PDF
The size of the: 8.88 MB
City - Country: Thousand Oaks, United States
Full description of the book Managing Difficult, Frustrating, and Hostile Conversations : Strategies for Savvy Administrators:Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful; tips for managing these situations are followed by suggestions and questions for the reader that highlight PDF how to: - Understand the motives and actions behind hostile adults - Become proactive rather than reactive - Maintain control over volatile conversations - Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
About the author Georgia J. KosmoskiGeorgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent. Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.
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